Welcome to PCDealers. These Terms and Conditions (“Terms”) govern your use of our website and services. By accessing the PCDealers website or purchasing our products, you agree to be bound by these Terms. If you do not agree with any part of these Terms, you must refrain from using our website or services.
PCDealers specialises in high-quality custom gaming PCs and accessories, so you get the best performance for your gaming needs. Our goal is to deliver exceptional products, a smooth shopping experience and reliable customer service.
Please read these Terms carefully before making a purchase or using our website. They explain your rights and responsibilities as our customer and provide important information about our policies.
If you have any questions about these Terms, feel free to contact us on WhatsApp: +971523876706
1.0 Orders and Payment
At PCDealers, we aim to make payment as convenient and flexible as possible for our customers. By placing an order on our website, you agree to provide accurate and complete payment information.
Accepted payment methods
We accept the following payment methods:
- Apple Pay: a fast and secure payment method for Apple device users.
- Google Pay: a convenient payment option for Android and other supported devices.
- Tabby: buy now and pay later with Tabby, which offers flexible instalment plans to suit your needs.
Payment terms
- Payment must be verified before your order is processed or shipped.
- For instalment payments through Tabby, please review and accept Tabby’s terms and conditions at the time of purchase.
- We reserve the right to cancel orders in cases of suspected fraudulent activity or incomplete payment information. If you experience any payment issues, please contact us on: +971523876706
1.1 Cancellation and Return Policy
At PCDealers, we are committed to delivering custom gaming PCs built specifically for each customer’s needs. Please note the following policies on cancellations and returns:
Cancellation policy
- Once an order is confirmed, it cannot be cancelled. Every PC is built with new components that are activated and configured specifically for the customer. Cancelling the order would make these parts “used”, meaning they can no longer be sold as new. Please review your order details carefully before completing your purchase.
Return policy
- We do not offer returns or exchanges on purchased products. All sales are final for the same reason: the components are new and configured for your PC.
Problem resolution
If you experience any issues with your PC, such as faults or defects, we are committed to resolving them quickly. Our team provides support and repair services to make sure your product performs as it should. Contact us right away on +971523876706 to report any issue, and we will work with you to find the right solution.
1.2 Product Information
At PCDealers, we ensure all products meet the highest standards of quality and performance. Please review the following details about product descriptions and warranty:
Product descriptions
- The specifications and brands listed in each product description are provided to give customers an accurate understanding of their build.
- If a specific brand is unavailable at the time of purchase, we will replace it with a similar or higher-quality product without prior notice. This ensures your PC maintains or exceeds the expected performance.
Warranty
- We provide a one-year warranty on all new gaming PCs purchased from PCDealers. The warranty covers manufacturing defects and hardware faults.
- Used devices: the warranty on used devices is two weeks only from the date of receipt, and covers technical faults in the device only. The warranty does not cover dissatisfaction with the device’s performance or a change of mind after purchase.
- If a fault covered by the warranty occurs, the affected part will be replaced or repaired within a maximum of 14 working days.
- Warranty repairs are free of charge; however, the customer is responsible for any delivery or shipping costs related to the repair.
- The warranty does not cover faults or damage caused by misuse, improper handling or unauthorised modifications by the customer.
If you have any questions or need help with your product, our team is here to help!
1.3 Shipping and Delivery
At PCDealers, we aim to deliver your custom gaming PC as quickly and efficiently as possible. Please note the following shipping and delivery details:
- Delivery time: orders within the United Arab Emirates are usually delivered within 2–3 working days.
- Holiday delays: during public holidays such as Eid al-Fitr, delivery may take up to 7 working days due to high demand and courier availability.
We always keep our customers updated on their order status and will send you tracking details as soon as your order ships.
Contact Information
If you have any questions or concerns or need assistance, feel free to contact us on WhatsApp: +971523876706. Our team is here to help!
